Refund Policy

1. Introduction

At vaileysfrong, we stand behind the quality of our products and want you to be satisfied with your purchase. This Refund Policy outlines the guidelines and procedures for refunds and is designed to be fair to both our customers and our company.

We encourage you to review this policy carefully before making a purchase. By purchasing our products, you agree to be bound by the terms of this Refund Policy.

2. Digital Products

All products sold by vaileysfrong are digital products, which include but are not limited to: financial planning tools, templates, educational materials, and software. Due to the digital nature of our products, once they have been delivered, they cannot be returned in the traditional sense.

However, we offer a satisfaction guarantee as outlined below.

3. 60-Day Satisfaction Guarantee

We offer a 60-day satisfaction guarantee on all our digital products. If you are not satisfied with your purchase for any reason, you may request a refund within 60 days from the date of purchase.

To be eligible for a refund under our satisfaction guarantee, you must:

• Request the refund within 60 days of the purchase date
• Provide your order number and the email address used for the purchase
• Provide a brief explanation of why the product did not meet your expectations
• Acknowledge that you will lose access to the digital product once the refund is processed

4. Refund Exceptions

While we strive to accommodate all reasonable refund requests, we reserve the right to deny refunds in certain circumstances, including but not limited to:

• Requests made after the 60-day guarantee period has expired
• Evidence of fraud or abuse of our refund policy
• Bulk purchases followed by multiple refund requests
• Refund requests for customized products specifically created for you
• Instances where you have already extensively used or benefited from the product

We review each refund request individually and may request additional information before approving or denying a refund.

5. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@vaileysfrong.com with the subject line "Refund Request"
2. Provide your order number, purchase date, and the email address used for the purchase
3. Explain your reason for requesting a refund
4. Our team will review your request and respond within 2-3 business days
5. If approved, refunds will be processed to the original method of payment

6. Refund Timeframe

Once your refund is approved, it will be processed within 5-7 business days. Please note that depending on your payment provider and financial institution, it may take additional time for the refund to appear in your account.

• Credit card refunds typically take 5-10 business days to process
• PayPal refunds typically take 1-3 business days to process
• Bank transfers may take 7-14 business days to process

If you have not received your refund within the expected timeframe, please contact your bank or payment provider before reaching out to us, as they will have the most up-to-date information about pending transactions.

7. Subscription Products

For any subscription-based products:

• You may cancel your subscription at any time through your account settings or by contacting customer support
• Cancellations will take effect at the end of the current billing period
• No partial refunds will be issued for unused portions of the current billing period
• If you cancel within the first 60 days of your initial subscription, you may request a full refund under our satisfaction guarantee

8. Product Updates and Access

When a refund is processed:

• Your access to the digital product will be revoked
• You will no longer receive updates or support for the product
• You agree to delete any downloaded copies of the product from all your devices
• Any licenses or access keys associated with the product will be deactivated

9. Promotional Items and Discounts

For products purchased with promotional codes or special discounts:

• Refunds will be issued based on the actual amount paid after discounts
• Free bonus items included with a purchase may not be eligible for separate refunds
• If a partial refund is issued for a bundled purchase, the value of the retained products will be calculated at their regular non-discounted price

10. Technical Support Before Refund

If you are experiencing technical difficulties with our products, we encourage you to contact our support team before requesting a refund. Many issues can be resolved with proper assistance, and we are committed to helping you successfully use our products.

Our support team can be reached at support@vaileysfrong.com or by phone at +1 (786) 359-8135 during business hours.

11. Feedback on Refunded Products

We value your feedback and continuously strive to improve our products. If you request a refund, we may ask for detailed feedback about your experience with the product. While providing this feedback is optional, it helps us understand how we can better serve our customers in the future.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. For significant changes, we will make reasonable efforts to notify customers. Your continued use of our products following any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions about our Refund Policy, please contact us at: